Click for Live Support
Click the above button for Remote Support. You may be asked if you want to Run or Save the support app. Please choose Run, then select "Accept". This will open your support session. Please have a RSO Support Tech on the phone before starting the Remote Session. Call 1-877-781-6189.

Privacy Policy

1. General:
Radiology Services Online (RSO) respects the privacy of every individual and entity who visits the RSO web site or responds to RSO advertisements (whether online or print advertisements from which RSO gathers information and electronically transfers the information via RSO's website) or e-mail campaigns. This Privacy Policy (Privacy Policy) outlines the type of information RSO typically collects from the RSO website(s), online advertisements at other web sites and e-mail campaigns, and how RSO may use that information. This Policy will also instruct you on what to do if you do not want to share personal information with RSO. RSO may update this Policy from time to time, so please check it occasionally.

2. Your Provision of Personal Information is Voluntary:
At RSO website(s) and via RSO online advertising at other websites, RSO may ask you for information such as your name, address, telephone number, and/or your e-mail address. Your agreement to and provision of such personal information is completely voluntary.

When you do provide RSO with personal information, unless you are advised otherwise, RSO (or a fulfillment house or other third-party on our behalf with whom RSO share such information) may use that information to improve our products, services and marketing programs; as an entry for a contest or sweepstakes; or to contact you. Except as stated in this Policy, RSO does not sell, transfer or disclose your personal information to third parties unless RSO has your express consent.

3. Some Non-Personal Information Is Collected Automatically:
RSO may automatically collect certain non-personal information when you connect to one of our web sites. Examples of this type of information include the type of Internet browser used, the type of computer operating system used, the connection speed used and the domain name from the web site from which you linked to our site or advertisement.

When you view one of our web sites, RSO may store some information on your computer. This information will be in the form of a "cookie" or similar file and may be used by RSO to collect other information during your visit to our website, such as the particular site areas you visit and the activities in which you participate at our web sites. The use of cookies is an industry standard and you will find them at most web sites. Please note that with most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or help screen to learn more about these functions.

A fulfillment house or other third party on our behalf with whom RSO shares such information may use this information to tailor our website and/or product information to better match your interests and preferences and to improve our products, services and other marketing programs. Except as stated in this Policy, RSO does not sell, transfer or disclose that information to third parties unless RSO has your express consent. You should be aware that our principal business involves medical record storage and provision of the same to hospitals, doctors and other medical personnel or organizations who have received permission to see such medical records. Our provision of such medical records and related information is audited by IBM, is fully HIPAA compliant (HIPAA stands for Health Insurance Portability and Accountability Act which assures your medical information remains private). In addition, on our medical record accessibility systems we require dual logins thereby assuring the highest security for your medical information.

4. How to Request Deletion of Previously Provided Information:
If you have submitted personal information to RSO and would like that information deleted from our records, please send an e-mail to us at with the word UNSUBSCRIBE in the subject line of your message. Upon your request, you will not receive any further communication from us, and RSO will delete your personal information from our existing files. Please note that removing your e-mail address from our mailing list may take up to ten days, so you may receive additional messages from RSO for a short period. Should you receive any messages from RSO following your removal request, please rest assured we are working on your request and no further action is required on your part. In the event that a user unsubscribes from our database, RSO will retain a record of any personal information and the unsubscribe action for our internal records as evidence of the action and our compliance with this Policy.

5. Intention of Responsible Stewardship of Information:
It is our intention to be a responsible steward of the information that we hold in all respects. RSO only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. You should check our policies from time to time for changes to this Privacy Policy and the Privacy Notices / Policies provided from time to time for our specific services.

In addition to the above, such purposes include:

  • Providing information about our services, including the display of customized content and advertising;
  • Auditing, research and analysis in order to maintain, protect and improve our services;
  • Ensuring the technical functioning of our network;
  • Developing new services.

6. Enforcement
RSO regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or RSO's treatment of personal information by contacting us through this web site or by writing to us at:

Privacy Matters
c/o RSO
1529 Brooklane, Suite 201
Celina, Texas 75009
(800) 938-7226
(972) 382-8384 FAX

When we receive formal written complaints at this address, it is RSO's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between RSO and an individual or entity.

Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at:

Privacy Matters
c/o RSO
1529 Brooklane, Suite 201
Celina, Texas 75009
(800) 938-SCAN (7226)
(972) 382-8384 FAX